About Us

How We Ensure 100% Genuine Tyres for Our Customers

30 Mar 2026 · connect@radialfactory.com · 10 min read

The Invisible Risk

Every counterfeit tyre looks identical to a genuine one on the outside. The difference is in the compound, construction, and quality control — things you can’t see until it’s too late.

Our 8 Commitments to Authenticity

1

We Are an Authorised Pirelli Dealer

Radial Factory is an officially authorised dealer of Pirelli tyres in Hyderabad. This authorisation is granted directly by Pirelli India and requires us to meet strict standards for facilities, staff training, product handling, and customer service. Our authorisation means we have a formally recognised relationship with Pirelli — not a grey market or indirect arrangement. Customers who buy from us can verify our authorised status directly with Pirelli India.

2

Direct and Verified Supply Chain

Every tyre we sell comes directly through Pirelli India’s official distribution network. We do not purchase from third-party intermediaries, grey importers, or unofficial distributors. Our supply chain is short, direct, and transparent — tyres move from Pirelli’s manufacturing and distribution network directly to our showroom. A short, direct supply chain minimises the opportunity for counterfeit products to enter our inventory.

3

DOT Code Verification on Every Tyre

Every tyre carries a DOT code on its sidewall. The last four digits identify the week and year of manufacture. We check the DOT code on every tyre we receive to verify it is recently manufactured and within acceptable age limits. We do not sell tyres that are more than two years old from their manufacture date — regardless of their external appearance. If you ask, we will show you the DOT code on any tyre before it is fitted to your vehicle.

4

Proper Storage Conditions

Tyre storage conditions significantly affect product quality. Tyres should be stored away from direct sunlight, ozone sources, heat, and chemicals that can degrade the rubber compound. Our showroom and storage facilities maintain the conditions required by Pirelli for proper tyre storage. Tyres stored improperly can develop surface cracking and internal compound degradation before they are ever fitted to a vehicle. We take storage seriously precisely because it is invisible to the customer.

5

OEM Markings Verification for Premium Vehicles

For customers with luxury and performance vehicles that require OEM-specified Pirelli tyres (marked with ★ for BMW, MO for Mercedes-Benz, AO for Audi, N-series for Porsche), our team verifies the correct marking before fitting. We do not substitute a standard Pirelli tyre when an OEM-marked variant is required. OEM-marked tyres have different compound specifications from standard tyres of the same size.

6

Trained and Certified Technicians

Our technicians are trained in proper tyre fitting procedures including correct torque specifications, bead seating, and post-fitting inspection. Certified technicians also know how to identify counterfeit tyres — subtle differences in sidewall markings, compound smell, tread pattern quality, and weight distribution that distinguish genuine Pirelli products from fakes. Improper fitting can damage genuine tyres and compromise their performance even before the first drive.

7

Manufacturer Warranty and Proper Invoicing

Every tyre we sell is covered by Pirelli’s manufacturer warranty against defects in materials and workmanship. We issue a proper GST invoice for every purchase that includes the brand, model, size, DOT code, and our authorised dealer details. This invoice is essential for any warranty claim. Counterfeit tyres or tyres from unauthorised sellers carry no manufacturer warranty — if such a tyre fails and causes an accident, there is no legal recourse against the manufacturer.

8

Customer Education and Transparency

We believe an informed customer makes better decisions and gets more from their tyres. Our team explains the tyre specifications, the correct fit for your vehicle, the manufacture date, and the warranty terms at the time of purchase. We encourage customers to ask questions — and we answer them honestly. Transparency is part of our commitment to authenticity. We will always show you the DOT code and explain why the specific tyre we are recommending is correct for your vehicle.

Warning: If It’s Too Cheap, It’s Suspect

If a tyre deal looks too good to be true, it probably is. Unusually low prices on premium tyres are the most common sign of counterfeit or heavily aged stock. The risk is not worth any price saving.

Why Genuine Tyres Matter

Counterfeit tyres are a genuine problem in India’s tyre market. They are often visually indistinguishable from genuine products but lack the engineering, compound quality, and structural integrity that genuine tyres provide. Counterfeit tyres have been found to fail catastrophically at highway speeds, with devastating consequences.

Genuine Pirelli tyres undergo thousands of tests before reaching the market — tread compound validation, structural integrity testing, wet and dry braking performance, high-speed endurance, and more. A counterfeit tyre skips all of this. You cannot know how it will behave under emergency braking, in heavy rain, or at sustained highway speeds.

For a product that is responsible for keeping your vehicle safely connected to the road — in every condition, at every speed, with your family on board — authenticity is not optional.

Our Transparency Pledge

Ask your dealer to show you the DOT code before installation. A genuine fresh tyre should have been manufactured within the past 12 months. We show every customer this before fitting — no exceptions.

Our Promise to You

When you buy from Radial Factory, you receive:

100% genuine Pirelli tyres sourced through the official distribution network

Recently manufactured stock with DOT date verification shown to you before fitting

Correct OEM markings for premium and performance vehicles, verified before fitting

Professional fitting by trained and certified technicians

Full manufacturer warranty with proper GST invoice

Honest, informed guidance on the right tyre for your vehicle

Post-purchase support for any warranty or product questions

We have built Radial Factory’s reputation on this commitment. Every customer who drives away from our showroom on Pirelli tyres has the assurance that they have the genuine article — correctly specified, properly fitted, and fully warranted.

Final Thoughts

Genuine tyres are not a premium — they are the baseline. At Radial Factory, we hold ourselves to the standard of delivering exactly what we promise: 100% genuine Pirelli tyres, every time, for every customer.